Discover / Background
Problem: Engineers using the Kleensight Nozzle Camera were taking their computers with them to view and upload videos. This made the process of sharing videos cumbersome and inefficient.
The Goal: To make it easier and efficient for the engineers cleaning the drains to take and share video content with city inspection crews.
The Innovation Opportunity: To create a mobile app that made it easier for the engineers to access, view, and share the cleaning videos with inspection crews to help pinpoint areas where any repairs were needed.
Discover / Empathy
We conducted Stakeholder Interviews to understand the needs and requirements for the Kleensight mobile app.
CIL put together a Customer Journey Map to visualize the process for the customer and to pinpoint what functionalities would be needed in order to make the app successful.
Draft / Wireframing
We produced a highly-interactive high fidelity prototype that we were able to test with users, make any changes, and then move forward into development.
Delivery / Interface Design
Delivery / Development
Disrupt / Results
With the Kleensight camera it allows the city to inspect sewer lines in a few years instead of 30+.
Makes the sewer cleaning and inspection teams much more efficient and effective and saves the city time, energy, and money.
The app makes it much easier for the cleaning crew to flag problematic areas in the sewer lines and send it through to the inspection department. Before this process was very manual with SD cards being sent through the mail. However, this streamlined app allows for videos to be sent quickly over email.